1. Introduction
The Snooker App ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).
2. Information We Collect
We collect information that is necessary to provide club management services and facilitate skill-based challenges.
- Identity Data: Full name and date of birth to verify eligibility for competitions and age-restricted venues.
- Contact Data: Phone number, email address, and physical address.
- Profile Data: Profile picture used for player identification during matches.
- Financial and Transaction Data: Records of wallet top-ups, withdrawals, and entry fees.
3. Third-Party Payment Processing (Stripe)
To ensure maximum security, we do not store your credit card or bank account details on our servers.
- All payment processing is handled by Stripe Payments Australia Pty Ltd.
- When you add funds or request a withdrawal, you provide your financial details directly to Stripe.
- Stripe's use of your personal information is governed by its own Privacy Policy. We receive only the information necessary to confirm that a transaction was successful.
4. How We Use Your Information
We use your data to:
- Operate your digital wallet and facilitate transfers between players and managers.
- Allow club managers to find and contact members in their local area.
- Verify your identity for match results and winner allocations.
- Improve app features, including ad-free subscriptions and live scoring.
5. Disclosure of Information
We may disclose your information to:
- Club Managers: To verify your membership and handle match disputes.
- Other Players: Your name and profile picture are visible when you engage in a challenge.
- Legal Authorities: If required by Australian law, including anti-money laundering obligations.
6. Data Security and Storage
We take reasonable steps to protect your personal information from misuse or unauthorized access. As a Flutter-based app, we use industry-standard encryption. Your data is stored on secure servers, and Stripe Connect is used so identity verification (KYC) is handled by a Tier-1 financial provider.
7. Your Rights (Access and Correction)
Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and ask for it to be corrected. You can update your profile directly in the app or contact us at thesnookerapp@gmail.com.
8. Complaints
If you have a complaint about how we handle your privacy, please contact us first. If we do not resolve it to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC).